Privacy Policy
Last Updated: 01-12-25
Welcome to Cottages and Castles Inspections, LLC (“Company,” “we,” “us,” or “our”). We are committed to respecting your privacy and ensuring the protection of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit https://cottagesandcastlesinspections.com/ (the “Website”).
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use our Website.
Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote request form
- Send us an email or otherwise communicate with us
- Subscribe to our newsletter or SMS marketing (if applicable)
- Request customer support
Personal information we collect may include:
- Name
- Email address
- Phone number
- Physical address (if provided for inspection visits or quotes)
- Any other information you choose to provide
1.2 Non-Personal Information
When you visit our Website, we may automatically collect certain non-personal information, including:
- Your IP address
- Browser type and version
- Operating system
- Referring website or search terms
- Pages viewed, links clicked, and other actions taken on our Website
- Date and time of your visit
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings (e.g., language, region)
- Understand and analyze your use of the Website to improve user experience
- Provide relevant content and/or advertisements (if applicable)
You can modify your browser settings to block cookies. However, please note that disabling cookies may affect the availability or functionality of certain features of our Website.
How We Use Your Information
We use your information for the following purposes:
- To Provide Services
Fulfill your requests for home inspections, scheduling, and related services or any other inquiries you make through our Website. - Customer Support
Respond to your inquiries, troubleshoot issues, and provide customer service. - Communication
Send you administrative information such as confirmations, invoices, technical notices, updates, and security alerts. - Marketing and Promotions
- Email Marketing: Send newsletters or promotional materials about our home inspection services. You can opt out at any time.
- SMS Marketing: If you choose to opt in to receive text messages from us, we may send you updates, promotions, or other communications via SMS. You may opt out at any time by following the instructions in the text message (e.g., replying “STOP”) or by contacting us directly.
- Website Improvement
Track and analyze usage and trends to improve the design, usability, and content of our Website. - Legal Compliance
Comply with legal obligations, resolve disputes, and enforce agreements.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers
We may share your personal information with third-party companies that perform services on our behalf, such as website hosting, data analysis, email or SMS delivery, or marketing assistance. These providers agree to safeguard your information and only use it for the purposes we specify. - Business Transfers
In the event of a merger, acquisition, or any form of sale of some or all of our assets, we may transfer your personal information to the new entity as part of the transaction. - Legal Obligations
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). - With Your Consent
We may share your information with third parties when you explicitly provide consent for us to do so.
Third-Party Links
Our Website may include links to third-party sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We recommend you review the privacy policies of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Data Security
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access or disclosure. These measures include:
- Secure server environments
- Encryption (where appropriate)
- Restricted access to personal data
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as otherwise required by law. Once we no longer need your information, we will securely delete or anonymize it.
Children’s Privacy
Our Website is not intended for use by children under 13 years of age (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we might have any information from or about a child, please contact us immediately so we can take appropriate measures.
Your Rights and Choices
Depending on your jurisdiction, you may have the following data protection rights:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information (subject to certain exceptions)
- Opt out of marketing communications at any time (including SMS marketing)
To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the Privacy Policy, the “Last Updated” date at the top will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cottages and Castles Inspections, LLC
314 S Guadalupe St, Suite 115
Santa Fe, NM 87501
Email: info@cottagesandcastlesinspections.com
Phone: (505) 404-3197